Uncategorized Archives - Ajay Dubedi | Ajay Dubedi

Desk.Com Training Module

Jun22

0

Desk.Com Training Module

Posted by AJ on Jun 22, 2016

Desk.Com Training Module

What is Desk.com? Desk.com is a Customer support application. It connects customer to agents of a company with e-mail, phone calls, and social channels like Facebook and Twitter.Desk.com provides cloud based customer support for small to medium sized companies. Benefits of cloud based service is that you can access it anywhere if you have an internet connection and smart multimedia device like Smartphones, Tablets etc.Desk.com manages customer queries and their feedback in a very efficient way. Customer can call, send emails or can post on Facebook or Twitter for asking their queries.Lets begin with the features and setting up the Desk.com for particular purposes. Desk.com is divided into two parts: Agent Desktop. Admin Panel. Agent Desktop: Lets begin with Agent Desktop There are two types of Agent Desktop namely: Classic Agent. Next Gen Agent. Classic Agent: Gives you robust view to handle all your customers in one place across email and social channels. Next Gen Agent: Next Gen Agent is an little advanced interface for Agents, it gives you lightning experience interface. Admin Panel: This panel is for Admins who can setup & Configure for your company’s specific needs. There are different tabs on Admin panel for setting & configuration: Dashboard Team Channels Cases Content Apps Dashboard: You can use “Dashboard” tab to view reports, widgets & filtering option is also available for viewing different cases, agents, groups, macros applied etc. Team: You can use “Team” tab to add new users and groups. For Creating a New User > Click on > Add user and Fill the details and also you can assign that user to a particular group and can give that user a particular level of access: For Creating a New Group > Click on Groups > Add Group > Fill the details and also you can add the already existing user to that particular group. Channels: You can set up your Mailboxes(Inbound and Outbound) by clicking on Email > Inbound Mail > Add Mailbox and for Outbound > Click on Outbound Mailboxes and fill the details.. For Inbound Mailbox: For Outbound Mailboxes: You can also Enable Phone Calls: Click on Phone and Enable “Phone Calls Enabled” Add your Twitter Account: Click on Twitter and Add Twitter account Fill your Twitter’s Username and Password: Add your Facebook’s Account: Click on Facebook You can set web themes for...

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Coding Genius (Apex Script)

May19

1

Coding Genius (Apex Script)

Posted by AJ on May 19, 2015

Coding Genius (Apex Script)

1. Create 20 new Accounts Records in salesforce with at least 5 fields filled. Click here to learn more for(integer i=0;i<=20;i++) { Account a=new Account(); a.Name=’Name’ + i; a.AccountNumber=’123′; a.Rating=’Hot’; a.Fax=’23456′; a.Description=’xyz’; insert a; } Click here to learn more 26.0 APEX_CODE,DEBUG;APEX_PROFILING,INFO;CALLOUT,INFO;DB,INFO;VALIDATION,INFO;WORKFLOW,INFO Execute Anonymous: for(integer i=0;i<=20;i++) Execute Anonymous: { Execute Anonymous: Account a=new Account(); Execute Anonymous: Execute Anonymous: a.Name=’Name’ + i; Execute Anonymous: a.AccountNumber=’123′; Execute Anonymous: a.Rating=’Hot’; Execute Anonymous: a.Fax=’23456′; Execute Anonymous: a.Description=’xyz’; Execute Anonymous: Execute Anonymous: Execute Anonymous: insert a; Execute Anonymous: } Execute Anonymous: 03:02:01.043 (43535709)|EXECUTION_STARTED 03:02:01.043 (43550134)|CODE_UNIT_STARTED|[EXTERNAL]|execute_anonymous_apex 03:02:01.044 (44656206)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.133 (133648285)|DML_END|[12] 03:02:01.133 (133977923)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.156 (156160358)|DML_END|[12] 03:02:01.156 (156552645)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.181 (181065082)|DML_END|[12] 03:02:01.181 (181376111)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.211 (211480467)|DML_END|[12] 03:02:01.211 (211850928)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.233 (233992022)|DML_END|[12] 03:02:01.234 (234402707)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.259 (259710682)|DML_END|[12] 03:02:01.260 (260160914)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.300 (300922983)|DML_END|[12] 03:02:01.301 (301384284)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.326 (326875993)|DML_END|[12] 03:02:01.327 (327135983)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.349 (349535179)|DML_END|[12] 03:02:01.349 (349941227)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.375 (375003790)|DML_END|[12] 03:02:01.375 (375440112)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.412 (412150706)|DML_END|[12] 03:02:01.412 (412614410)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.436 (436155768)|DML_END|[12] 03:02:01.436 (436554875)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.463 (463390675)|DML_END|[12] 03:02:01.463 (463848073)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.504 (504413187)|DML_END|[12] 03:02:01.504 (504829506)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.553 (553646818)|DML_END|[12] 03:02:01.554 (554086660)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.616 (616412688)|DML_END|[12] 03:02:01.616 (616816078)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.650 (650602890)|DML_END|[12] 03:02:01.650 (650879727)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.677 (677108052)|DML_END|[12] 03:02:01.677 (677504489)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.707 (707638291)|DML_END|[12] 03:02:01.707 (707930971)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.731 (731984689)|DML_END|[12] 03:02:01.732 (732280707)|DML_BEGIN|[12]|Op:Insert|Type:Account|Rows:1 03:02:01.778 (778975043)|DML_END|[12] 03:02:01.909 (814148198)|CUMULATIVE_LIMIT_USAGE 03:02:01.909|LIMIT_USAGE_FOR_NS|(default)| Number of SOQL queries: 0 out of 100 Number of query rows: 0 out of 50000 Number of SOSL queries: 0 out of 20 Number of DML statements: 21 out of 150 Number of DML rows: 21 out of 10000 Maximum CPU time: 0 out of 10000 Maximum heap size: 0 out of 6000000 Number of callouts: 0 out of 10 Number of Email Invocations: 0 out of 10 Number of future calls: 0 out of 10 Number of Mobile Apex push calls: 0 out of 10 03:02:01.909|CUMULATIVE_LIMIT_USAGE_END 03:02:01.814 (814203174)|CODE_UNIT_FINISHED|execute_anonymous_apex 2. Create 10 Contacts with diferent Account(LookUp) values(Relationship with no same 2 accounts) in them. Click here to learn more List<Account> accList= new List<Account>(); accList = [SELECT Id,Name FROM Account LIMIT 20]; List<Contact> conList=new List<Contact>(); integer j =0; for(integer i=1;i<10;i++){ j=j+1; Contact con=new Contact(); con.LastName= accList.get(j).Name; con.AccountId=accList.get(j).Id; conList.add(con); } Insert conList; Click here to learn more 31.0 APEX_CODE,DEBUG;APEX_PROFILING,INFO;CALLOUT,INFO;DB,INFO;SYSTEM,DEBUG;VALIDATION,INFO;VISUALFORCE,INFO;WORKFLOW,INFO Execute Anonymous: List<Account> accList= new List<Account>(); Execute Anonymous: accList = [SELECT Id,Name FROM Account LIMIT 20]; Execute Anonymous: List<Contact> conList=new List<Contact>(); Execute Anonymous: integer j =0; Execute Anonymous: for(integer i=1;i<10;i++){ Execute Anonymous: Execute Anonymous: j=j+1; Execute Anonymous: Contact con=new Contact(); Execute Anonymous: con.LastName= accList.get(j).Name; Execute Anonymous: con.AccountId=accList.get(j).Id; Execute Anonymous: Execute Anonymous: // accList.add(acc); Execute Anonymous: conList.add(con); Execute Anonymous: } Execute Anonymous: //Insert accList; Execute Anonymous:...

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Home » Uncategorized

Desk.Com Training Module

Jun22

Desk.Com Training Module

Posted By AJ on Jun 22, 2016

What is Desk.com? Desk.com is a Customer support application. It connects customer to agents of a company with e-mail, phone calls, and social channels like Facebook and Twitter.Desk.com provides cloud based customer support for small to medium sized companies. Benefits of cloud based service is that you can access it anywhere if you have an internet connection and smart...

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Coding Genius (Apex Script)

May19

Coding Genius (Apex Script)

Posted By AJ on May 19, 2015

1. Create 20 new Accounts Records in salesforce with at least 5 fields filled. Click here to learn more for(integer i=0;i<=20;i++) { Account a=new Account(); a.Name=’Name’ + i; a.AccountNumber=’123′; a.Rating=’Hot’; a.Fax=’23456′; a.Description=’xyz’; insert a; } Click here to learn more 26.0 APEX_CODE,DEBUG;APEX_PROFILING,INFO;CALLOUT,INFO;DB,INFO;VALIDATION,INFO;WORKFLOW,INFO Execute Anonymous: for(integer i=0;i<=20;i++) Execute Anonymous: { Execute Anonymous: Account a=new Account(); Execute Anonymous: Execute Anonymous: a.Name=’Name’ +...

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Dreamforce 16 Checklist

May06

Dreamforce 16 Checklist

Posted By AJ on May 6, 2015

CreateID Get Plan tickets register Hotel Attend 1st day contact clients...

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Try Try Until You Succeed

Sep15

Try Try Until You Succeed

Posted By AJ on Sep 15, 2014

Try Try Until You Succeed No experience is bad until you learn something from it and not commit the mistake again. Sometimes its very difficult to digest your failure but those who accept small failures only they can prepare for a big win. “I never failed a single exam in my entire life.” Sorry that is a lie. I...

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